SOLUTIONS Turnkey solutions We design, develop and implement specialized software, oriented to management by exception and based on business intelligence, whether for sale or rent. Insurance management It is the ideal solution to manage the policies, coverage and claims that occur within an insured organization, an insurer or an insurance broker, with the proper handling of claims for claims that have occurred. Learn more... Technical support management This is a system grants to automate the administration of customer support requests, to streamline service demands, regardless of the original source, whether by web, email, call center, face-to-face or under any service desk model. Generating under the concept of expert system, the knowledge base that allows providing technical support in an automated way. Learn more... Assets management This system simplifies the efforts in managing fixed assets. This solution allows organizations to simplify the efforts for the administration of their instrumental assets, aligning and harmonizing their processes with current regulations, supporting the tasks of physical inventory survey, reconciliation, asset identification, appraisal and accounting harmonization. Learn more... Property management This system allows the correct administration of the real estate registry of fixed assets in the cloud, considering all the processes of registration, modification, cancellation and protection of real estate, in order to have the necessary information to carry out its proper maintenance and assurance. Learn more... Procedures and digital files management Herramienta flexible y tremendamente parametrizable, que permite la administración de cualquier tipo de trámite o proceso, identificando en él, cuellos de botella, así como dando información estadística de los flujos de información y de sus resultados. Learn more... Vehicle fleet management It is a solution that allows you to manage vehicle fleets in the cloud, providing at all times detailed control of the status of each vehicle and of all the events that affect them: consumption, maintenance, insurance, tax payments, verifications and regulatory compliance, safeguards, etc., integrating with all this a digital file with all the information of the unit, accessible at all times. Learn more... Warehouse management It is a solution in the cloud that helps the correct administration of consumer goods, in order to have a strict control of their inputs, their storage, their transfers and their outputs. It has the ability to manage any type of warehouses and to control all interactions and events that occur between them, generating the necessary information to audit the use of resources, as well as statistics that measure efficiency and support plans and budgets. Learn more... eLearning management Distance Learning is carried on with an interactive application type LMS (Learning Management System), which helps you to control the educational processes of an organization, imparting content, supported by multimedia resources such as: videos, text, audio, tables, images, animations, simulations, etc. and has the flexibility to integrate files in any format. Learn more... Bussiness Intelligence This solution is a dashboard that helps you to control the execution of plans in the cloud through the management of indicators. It shows a real-time panorama of the performance of each of the command areas and their respective work teams, through the fulfillment of objectives, applying concepts of management by exception and business intelligence. Learn more... Surveys application System for application and analysis of both face-to-face and remote surveys. Learn more...

SOLUTIONS Insurance management

We design, develop and implement specialized software, oriented to management by exception and based on business intelligence, whether for sale or rent.

It is the ideal solution to manage the policies, coverage and claims that occur within an insured organization, an insurer or an insurance broker, with the proper handling of claims for claims that have occurred. This product is designed for organizations that have large volumes of events and insured assets and because their nature, require a timely control of all stages of the claim and adjustment process, generating the necessary statistical information, to optimize the contracting of hedging, ensuring the good underwriting of your risks, as well as huge savings in the payment of premiums. This product has great international recognition and has been compared with the applications mostly installed worldwide for risk management, showing considerable advantages, both in functional aspects and in technological aspects. This tool has been used to manage policies of all types and of all sizes, including bonds, in different types of organizations. Among our main users we can mention ISSSTE (the Mexican Civil Service Social Security and Services Institute), an institute that has administered a large number of policies with our system for many years, and PEMEX (the Mexican state-owned petroleum company), a state company for which we also developed the Reinsurance and Retrocession module, which greatly simplifies the operation for those large policyholders who have their own captive insurers. The solution was designed to run in the "cloud" and has many years of development and experience. It is based on business intelligence, which allows defining rules that allow the system to make decisions on its own, making the operation more expeditious and allowing administration by exception; that is, exclusively addressing those matters that go beyond the rule or that by their nature require special attention.

BENEFITS It allows having a precise control of all the policies and of all the events (claims and claims) that affect them, resulting in better administration and a noticeable reduction in operating times and adjustment of said events. It integrates statistical reports in order to design prevention policies and thereby reduce and control the accident rate. It allows reviewing, comparing and reconciling the information of the claims between the insured, the insurers and brokers, with the intention of better structuring the coverage and thus obtaining better conditions at more favorable prices, also avoiding the prescriptions due to lack of claim and calculation of interest due to non-payment of claims.

SOLUTIONS Technical support management

We design, develop and implement specialized software, oriented to management by exception and based on business intelligence, whether for sale or rent.

This is a system grants to automate the administration of customer support requests, to streamline service demands, regardless of the original source, whether by web, email, call center, face-to-face or under any service desk model. Generating under the concept of expert system, the knowledge base that allows providing technical support in an automated way. This tool assigns and controls the folios by registering precise information, which includes the applicant's data, date and time of receipt of the request, entity or group to which it belongs, parametric classification, description of the requested service, level of importance and field for observations among others. Then it channels the request in an orderly and standardized way and through previously defined business rules, it evaluates if the event can be solved automatically or if it requires the personalized attention of a support executive. It allows the storage of all cases in the same point of contact and controls the life cycle of requests, providing reliable and timely information at all times that translates into key indicators for performance evaluation and decision-making aimed at optimizing the operation of organizations.

FEATURES It has notification mechanisms for everyone involved in the event and leaves a log of everything that happened. Make it easy to follow up and record all feedback from the customer. Automatically classify requests by priority and by type of service. Manages satisfaction surveys linked to the corresponding request and its resolution. It concedes consultations of dynamic reports. Generates knowledge base and identifies similarity between cases to function as an expert system. It adapts to the needs of each organization with custom adjustments and parameterization. It offers access from any type of device with internet access.

BENEFITS It allows administrating more service requests with fewer personnel. It generates statistical information that allows analyzing the causes of greatest incidence. Manages the knowledge base thus facilitating the consultation of frequently asked questions. It shows the traceability between the reception, the channeling of the attention, the follow-up and the resolution of the incidents. Provide clarity and agility to inquiries and focus events to have a centralized point of contact. Reports information automatically and generates recommendations aimed at making better decisions and actions for continuous improvement. Integration of the digital file of each case.

SOLUTIONS Assets management

We design, develop and implement specialized software, oriented to management by exception and based on business intelligence, whether for sale or rent.

This system simplifies the efforts in managing fixed assets. This solution allows organizations to simplify the efforts for the administration of their instrumental assets, aligning and harmonizing their processes with current regulations, supporting the tasks of physical inventory survey, reconciliation, asset identification, appraisal and accounting harmonization. The system allows the correct administration of the instrumental goods of the fixed assets, considering all the processes of registration, modification, cancellation and protection of movable property, in order to know what is owned, where it is located, under whose protection and what is its remaining useful life, as well as its book and replacement values. The system integrates a detailed digital file of each asset, including the receipts, property documents, etc. It allows the administration areas to carry out detailed control of the organization's fixed assets, through the registry of information in the cloud, thus providing online statistical information of all operations, at all times. Like all our systems, they are integrated with a series of turnkey services, which guarantee its operation.

BENEFITS Analysis and reengineering of processes. Design and preparation of administration and operation manuals. Process modernization and systematization service. Implementation of a cloud system to control instrumental assets.

SOLUTIONS Property management

We design, develop and implement specialized software, oriented to management by exception and based on business intelligence, whether for sale or rent.

This system allows the correct administration of the real estate registry of fixed assets in the cloud, considering all the processes of registration, modification, cancellation and protection of real estate, in order to have the necessary information to carry out its proper maintenance and assurance. It integrates a detailed digital file of each property, including plans, receipts, property documents, events, etc. The modernization and systematization of the process for the administration of real estate is carried out through the development of guidelines and procedures for the inspection, assignment, provision and delivery of real estate; the integration of the files and the real estate registry. Facilitates equity accounting reconciliation, as well as their appraisal. Like all our systems, they are integrated with a series of turnkey services, which guarantee its operation.

BENEFITS Analysis and reengineering of processes. Design and preparation of administration and operation manuals. Process modernization and systematization service. Implementation of a cloud system to control real estate.

SOLUTIONS Procedures and digital files management

We design, develop and implement specialized software, oriented to management by exception and based on business intelligence, whether for sale or rent.

Flexible and highly configurable tool, which allows the administration of any type of procedure or process, identifying bottlenecks, as well as providing statistical information on information flows and their results. System that allows managing digital files, aligned with the National Archive Law. It permits the adequate integration of digital files, as well as the control of information flows between them, through a workflow, included within the system. Derived from the implementation of this computer system, it is possible to organize and preserve the archives, establish coordination and agreement mechanisms for the conservation of the documentary heritage, as well as to promote the safeguarding, dissemination and access of private archives of historical, social, relevance, technical, scientific or cultural; and generate, publish and consult books and electronic publications. Service to organize and preserve the archives in the possession of the Dependencies and Entities, establish coordination and agreement mechanisms for the conservation of documentary heritage, as well as to promote the safeguarding, dissemination and access of private archives of historical, social, and technical relevance, scientific or cultural; and generate, publish and consult books and electronic publications. Service to perform the digitization of historical and active documentation related to manage services, such as invoices, real estate files, asset safeguards, insurance policies, claims, and images of real estate, among others. High production equipment to guarantee the best quality that allows the application of optical character recognition for indexing and searching in each of the digitized images, safeguarding and linking the documentation in the repository of the administrator and content publisher.

BENEFITS Likewise, it will be possible to plan, establish, disseminate, align and detect deviations from the goals and indicators that are established Vertically and horizontally links the strategic objectives and indicators in the different areas and hierarchical levels Serves as a framework for the design and implementation of performance-based compensation and staff evaluation systems Links execution results to performance evaluation systems Integrates strategic planning and execution processes Guides the resource and capital allocation processes Improves managerial effectiveness, decision-making and generates an organizational culture Promotes the continuous improvement of the performance of the areas, processes and people

SOLUTIONS Vehicle fleet management

We design, develop and implement specialized software, oriented to management by exception and based on business intelligence, whether for sale or rent.

It is a solution that allows you to manage vehicle fleets in the cloud, providing at all times detailed control of the status of each vehicle and of all the events that affect them: consumption, maintenance, insurance, tax payments, verifications and regulatory compliance, safeguards, etc., integrating with all this a digital file with all the information of the unit, accessible at all times. In addition, the system generates the information necessary to audit the use of resources, as well as the statistics that make it possible to measure efficiency and support plans and budgets. Get full control of your vehicles. Like all our systems, they integrate a series of turnkey services, which guarantee their operation.

BENEFITS Analysis and reengineering of processes. Design and preparation of administration and operation manuals. Process modernization and systematization service. Implementation of a cloud system to control vehicles.

SOLUTIONS Warehouse management

We design, develop and implement specialized software, oriented to management by exception and based on business intelligence, whether for sale or rent.

It is a solution in the cloud that helps the correct administration of consumer goods, in order to have a strict control of their inputs, their storage, their transfers and their outputs. It has the ability to manage any type of warehouses and to control all interactions and events that occur between them, generating the necessary information to audit the use of resources, as well as statistics that measure efficiency and support plans and budgets. Like all our systems, they integrate a series of turnkey services, which guarantee their operation.

BENEFITS Analysis and reengineering of processes. Design and preparation of administration and operation manuals. Process modernization and systematization service. Implementation of a cloud system to control warehouses.

SOLUTIONS eLearning management

We design, develop and implement specialized software, oriented to management by exception and based on business intelligence, whether for sale or rent.

Distance Learning is carried on with an interactive application type LMS (Learning Management System), which helps you to control the educational processes of an organization, imparting content, supported by multimedia resources such as: videos, text, audio, tables, images, animations, simulations, etc. and has the flexibility to integrate files in any format. This system is a very powerful tool to maintain control of the educational processes of any organization and is the best alternative to apply evaluations of any type, regardless of their complexity, in a simple way. We are pioneers in Digital Distance Education. In 1998 we had the first version of our system and since then, we have had several success stories with the more than 3,000 digital courses that we have developed and applied since then.

JiBDA OFFERS INTEGRATED SERVICES THAT INCLUDE: Process analysis for comprehensive training projects. The automation of the training process, through the implementation of our system. Instructional design and development. The design and development of digital content. The design and application of evaluations. The design and integration of management indicators, aimed at continuous training.

SOLUTIONS Business intelligence

We design, develop and implement specialized software, oriented to management by exception and based on business intelligence, whether for sale or rent.

This solution is a dashboard that helps you to control the execution of plans in the cloud through the management of indicators. It shows a real-time panorama of the performance of each of the command areas and their respective work teams, through the fulfillment of objectives, applying concepts of management by exception and business intelligence. It also allows automatically, based on business rules, to correct deviations from plans automatically. This application allows you to align the objectives of a business or government institutional plan, in a simple and orderly manner, providing reliable and timely information. Like all our systems, they integrate a series of turnkey services, which guarantee their operation

BENEFITS Analysis and design of indicators (KPIs). Design and development of business and operation rules. Induction and training in indicator management concepts. Implementation of a cloud system that provides an interactive dashboard with a tree of goal indicators.

SOLUTIONS Survey application

We design, develop and implement specialized software, oriented to management by exception and based on business intelligence, whether for sale or rent.

System for application and analysis of both face-to-face and remote surveys